Shipping and return

Shipping and return

DELIVERY

 

How long will it take to receive my order?  

In accordance with the final date of delivery indicated on our Website, we are committed to delivering your customised jewelry in a maximum delay of thirty-two (32) working days after the payment of your order for the GLPYH collection jewelry, and fifteen (15) working days for jewelry from the ELEMENTAL and ANTIK GA collections.

The delivery time periods are indicated in working days on the Website at the time of your order. These time periods include the creation of your jewelry, the preparation, the shipping and delivery of the order.

The jewelry is shipped in accordance with the time period indicated in the basket at checkout, on condition that the payment of the order is validated.

If, in the unfortunate event that one or more of the jewels could not be delivered in the time period initially specified, we will let you know via email indicating a new delivery date.

 

Can my delivery address differ from my billing address?   

Yes, the delivery address can differ from the billing address. All you need to do is to indicate the address when you place your order.

 

Can I modify my delivery address after my order has been confirmed?   

The jewelry will be delivered to the postal address that you indicated at the time of your order. It is thus necessary to check, before confirming your order, that your address does not contain any errors.

We invite you to contact our customer service by filling out the contact form to find a solution.

 

What are the delivery modalities?

All our orders are delivered by courier and require signature upon delivery.

 

Is express shipping and delivery possible?

Unfortunately, express shipping/delivery is not possible.

In order to ensure optimal quality, we respect the necessary time required for a production process which guarantees reliable and committed creation and preparation of your order.

 

Do you ship internationally? Are there delivery restrictions?        

We ship orders outside of France.

 

How much does delivery cost within the European Union?           

In the European Union, delivery is free.

 

How much is delivery outside of France?    

If you live in the European Union, delivery is free.

If you live outside of the EU, we will send you your jewelry with a light delivery fee, for the courier. The price of your purchase is calculated excluding tax, making you the importer of the good to the destination country you have chosen. To put it simply (and not in the words of customs officials!), you will need to take on the responsibility of the taxes and legal obligations of the country to which the delivery is going.

Unfortunately, it is difficult for us to inform you of the specific customs fees and taxes associated with each order, as they vary according to the different products and countries. However, to help you with this task and to facilitate the delivery of jewelry to your desired destination, our team is happy to answer any questions you have, regarding prices and procedures to follow for international shipping and delivery, via our email welcome@cosmoscircleparis.com, or WhatsApp on: +33 06 51 03 72 54. We are available Monday to Friday, from 9am to 7pm.

 

Can I choose a date and time for the delivery?

Unfortunately, it is not possible to choose a date or precise time for delivery. However, you will be kept informed when your delivery is on its way to you.

 

Is a signature required to receive the order?          

Yes, when receiving the products delivered by the courier, you will have to sign the delivery slip and provide a piece of identification (ID card, passport, drivers licence, etc.)

 

What happens if I am not present to receive my order?    

A new delivery time will be convened with the courier.

 

My order has apparently been delivered, but I did not receive anything.

Please excuse us for the inconvenience caused.

In the event that a courier has indicated that the jewelry you ordered has been successfully delivered, but you deny that the delivery took place, please send us the following signed documents to the address below:

229 rue Saint Honoré, 75001 Paris (France)

– a sworn statement attesting to the absence of delivery

– a copy of an identity document

– a copy of proof of residence not older than three months, in order for us to cover the expense of a new delivery of the aforementioned product

And of course, call us on +33 06 51 03 72 54.

 

My order has been delivered to me damaged. What can I do?     

Please excuse us for the inconvenience caused.

In the event that you have refused an order which arrived damaged or spoiled by the courier, please send us the following documents signed, to the address below:

229 rue Saint Honoré, 75001 Paris (FRANCE)

– a sworn statement attesting the delivery of the damaged or spoiled product

– a copy of an identity document

– a copy of proof of residence not older than three months, in order for us to cover the expense of a new delivery of the aforementioned product

And of course, call us on + 33 06 51 03 72 54.

 

RETURNS

 

What are the return policies and conditions for the Glyph or Antik GA custom-made orders?

We’re sorry to hear that you wish to return your jewelry.

Given that our Cosmos Circle jewelries are artisanal and custom-made creations, only the following jewelries can be returned:

– jewelry with a manufacturing defect

– jewelry damaged or spoiled by the courier (and refused at reception)

These products must be returned intact, in their original condition and packaging, without having being used nor damaged.

 

What are the return policies and conditions for the Elementals or Antik GA collection? (excluding custom-made special orders)

We’re sorry to hear that you wish to return your jewelry.

Given that our Cosmos Circle jewelries are artisanal and custom-made creations, only the following jewelries can be returned:

– jewelry with a manufacturing defect

– jewelry damaged or spoiled by the courier (and refused at reception)

– jewelry involving an order error (such as the wrong colour of string, the incorrect clasp or if the product does not correspond to your order for the Elemental collection, or if the incorrect adornment stone or sacred key do not correspond to your order receipt for the Antik GA collection).

These products must be returned intact, in their original condition and packaging, without having being used or damaged. Where applicable, they can be replaced by the original product ordered or chosen.

We draw your attention to the fact that no returns are permitted related to incorrect sizing or string colour made at the time of the order, which is why we invite you to re-read your order details thoroughly before confirming.

 

How to give back jewelry that is ‘eligible’ for return?

If you decide to return your order, follow these instructions in order to conduct a return free-of-charge, and benefit from a full reimbursement.

– Fill out the return form that you can find in your order package, select the products concerned, their quantity and the reason for returning these articles.

– Place the return form with the products to be returned in the original package, or in a box with similar dimensions. Attach the prepaid return label to the box and prepare the package for posting. Ensure that the label is placed in full, unobsctructed view on the package, so that the return address and the barcode are perfectly-visible.

– Drop the package at the nearest affiliated parcel collection and delivery point, communicated to you via email.

 

Can I cancel my order?         

It is reminded that since these are custom-made goods, when purchasing jewelry from the Glyph collection, or customised/tailor-made jewelry from the Antik GA collection from the CosmosCircle website, you do not benefit from the right of cancellation for remote sales as provided for by the Consumer Code, article L.221-28 3. You have the possibility of returning your Elemental or Galactik GA jewelry (not including special orders) within 15 days of reception, and/or reimbursement according to the conditions specified in our General Terms and Conditions of Sales (GTC).

Thus, jewelry orders via the Website from the Glyph collection and special custom-made orders from the Antik GA collection are, in principle, fixed and definitive.